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STATUTORY DISCLOSURERule 11(2)(a) IT Rules 2021 • NBDSA Code of Ethics

Digital Media Grievance Redressal Mechanism

Living Media India Limited maintains a transparent, self-regulatory, three-tier grievance redressal framework for addressing reader objections concerning journalistic accuracy, fairness, and content ethics on Kal Tak.

STATUTORY ARCHITECTURE

Three-Tier Grievance Escalation Process

LEVEL I • PUBLISHERWithin 15 Days

Resident Grievance Officer

First point of redressal. The internal officer acknowledges your grievance within 24 hours and issues a reasoned disposal within 15 calendar days.

Internal Resolution Desk
LEVEL II • SELF REGULATORYAppeal in 15 Days

NBDSA Authority

If unsatisfied with Level I response, appeal to the News Broadcasting & Digital Standards Authority headed by an eminent retired Supreme Court Justice.

Independent Media Council
LEVEL III • OVERSIGHTApex Tier

Inter-Departmental Committee

Inter-Departmental Committee constituted by the Ministry of Information and Broadcasting (MIB), Government of India for overarching statutory reviews.

Government Oversight

Mandatory Information Required for Grievance

To prevent vexatious petitions and ensure immediate adjudication under Rule 11(2)(a), your complaint must contain the following specific details:

1. Precise Story Identification:Provide the exact hyperlink (URL), article headline, video slug, or broadcast broadcast timestamp.
2. Specific Clause or Code Violated:Identify the clause of the NBDSA Code of Ethics, IT Rules 2021, or journalistic standard claimed to be breached.
3. Clear Statement of Facts & Evidence:State why the report is inaccurate, biased, or defamatory, attaching verifiable documentary substantiation.
4. Complainant Identity:Your legal name, address, telephone number, and self-declaration that the complaint is bona fide.

Standard Formal Complaint Email Format

You may copy and paste this standard format into your email client and send it directly to grievances@kaltak.com:

Subject: Formal Content Grievance under IT Rules 2021 - [Article / Video Headline]

To:
The Resident Grievance Officer
Living Media India Limited / Kal Tak Digital
Email: grievances@kaltak.com

1. Complainant Details:
- Full Name:
- Residential Address:
- Contact Telephone:
- Email Address:

2. Content Information:
- Exact URL / Web Link:
- Broadcast Timestamp / Publication Date:
- Category (e.g. National, Crime, Politics):

3. Nature of Grievance:
- Specific Clause of NBDSA / IT Rules 2021 Alleged to be Violated:
- Concise statement of facts and grievance:
- Relief Sought (e.g. Correction / Retraction / Clarification / Apology):

4. Declaration:
I solemnly affirm that the facts stated herein are true to the best of my knowledge.

[Signature / Name]

Resident Grievance Officer

Appointed Officer:Mr. Rajiv SharmaHead - Legal, Regulatory & ComplianceLiving Media India Limited
Designated Email:grievances@kaltak.com
Telephone & Desk:+91-120-4807100 (Ext. 248)Mon - Fri, 10:00 AM - 06:00 PM IST
Physical Address:India Today Mediaplex, FC-8, Film City, Sector 16A, Noida, Uttar Pradesh 201301, India
Acknowledgment within 24 hrs • Disposal within 15 calendar days

Level II: NBDSA Council

News Broadcasting & Digital Standards Authority
Chairperson: Justice (Retd.) A.K. Sikri

NBDSA, C/o NBDA

Mantec House, C-56/5, 3rd Floor, Sector 62, Noida - 201307

Website: www.nbdanewdelhi.com

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