Digital Media Grievance Redressal Mechanism
Living Media India Limited maintains a transparent, self-regulatory, three-tier grievance redressal framework for addressing reader objections concerning journalistic accuracy, fairness, and content ethics on Kal Tak.
Three-Tier Grievance Escalation Process
Resident Grievance Officer
First point of redressal. The internal officer acknowledges your grievance within 24 hours and issues a reasoned disposal within 15 calendar days.
NBDSA Authority
If unsatisfied with Level I response, appeal to the News Broadcasting & Digital Standards Authority headed by an eminent retired Supreme Court Justice.
Inter-Departmental Committee
Inter-Departmental Committee constituted by the Ministry of Information and Broadcasting (MIB), Government of India for overarching statutory reviews.
Mandatory Information Required for Grievance
To prevent vexatious petitions and ensure immediate adjudication under Rule 11(2)(a), your complaint must contain the following specific details:
Standard Formal Complaint Email Format
You may copy and paste this standard format into your email client and send it directly to grievances@kaltak.com:
Subject: Formal Content Grievance under IT Rules 2021 - [Article / Video Headline] To: The Resident Grievance Officer Living Media India Limited / Kal Tak Digital Email: grievances@kaltak.com 1. Complainant Details: - Full Name: - Residential Address: - Contact Telephone: - Email Address: 2. Content Information: - Exact URL / Web Link: - Broadcast Timestamp / Publication Date: - Category (e.g. National, Crime, Politics): 3. Nature of Grievance: - Specific Clause of NBDSA / IT Rules 2021 Alleged to be Violated: - Concise statement of facts and grievance: - Relief Sought (e.g. Correction / Retraction / Clarification / Apology): 4. Declaration: I solemnly affirm that the facts stated herein are true to the best of my knowledge. [Signature / Name]
Resident Grievance Officer
Level II: NBDSA Council
News Broadcasting & Digital Standards Authority
Chairperson: Justice (Retd.) A.K. Sikri
NBDSA, C/o NBDA
Mantec House, C-56/5, 3rd Floor, Sector 62, Noida - 201307
Website: www.nbdanewdelhi.com
